BMC Managed Services

Business runs on Information Technology, and Information Technology runs on BMC Software...

Companies thrive when Information Technology (IT) runs smarter, quicker and stronger. For that very reason, the most demanding IT organizations on the planet rely on BMC Software for both their distributed and their mainframe systems. Recognized as the leader in Business Service Management, BMC offers an all-inclusive approach and cohesive platform that helps IT organizations cut cost, reduce risk and drive business profit.

NEC Australia selected BMC Software's Business Service Management (BSM) platform to provide its growing base of managed services customers with new IT service management capabilities, improved service delivery and enhanced reporting features.

NEC replaced their HP Service Desk environment with the BMC Remedy ITSM Suite. It will be used to provide a fully integrated and automated end-to-end IT services platform, offering a broader range of IT service in a more cost-effective manner. NEC expects to take advantage of new capabilities including a service catalogue and customer portal, request management and real-time performance metrics reporting through a dashboard style interface. BMC's expertise will help NEC deliver more efficient and faster services to its customers.

David Snapp, Executive General Manager, Managed Services Group, NEC Australia, said, "We've chose BMC Software to provide an integrated platform that will offer a broad range of cost effective IT services," said Snapp. "The BMC Remedy ITSM Suite will reduce complexity and make customer support, change, asset and request management a smoother integrated process. We'll be able to prioritize activities and focus on critical business services, improving response times and performance against our service level agreements (SLA)."

BMC Managed Services